Privacy Policy

1. Introduction

1.1 Bold1 (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, store, and safeguard your information when you visit or make a purchase from www.bold1.in (“Website”).

1.2 By accessing or using our Website, you agree to this Policy. If you do not agree, please discontinue using the Website immediately.

1.3 This Policy outlines:
a) The type of information we collect from you;
b) The purpose for collecting such information;
c) How we use, share, and protect your data; and
d) Your rights in relation to your personal data.

1.4 The capitalized terms used but not defined herein shall have the meanings assigned under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

2. Information We Collect

2.1 Personal Information

We may collect the following Personal Information from you:
a) Name, phone number, and email address;
b) Billing and shipping address;
c) Account login details (username, password);
d) Payment details such as debit/credit card, UPI, or bank account information;
e) Order history and transaction records;
f) IP address and device identification code;
g) Any information you voluntarily provide through customer service communication, feedback forms, or social media interaction.

2.2 Non-Personal Information

We also collect Non-Personal Information that does not identify you personally, such as:
a) Browser type and version;
b) Device type and operating system;
c) Geographic location (city, region);
d) Pages visited, time spent, and navigation patterns;
e) Referring and exit pages;
f) Date and time of access.

3. How We Collect Information

We collect information through:

Website registration and checkout forms;
Communication via email, WhatsApp, or chat;
Automatic collection via cookies, analytics tools, and similar technologies;
Social media integrations or advertising campaigns.

4. Use of Information

We use your information to:
a) Process and deliver your orders efficiently;
b) Respond to queries and offer customer support;
c) Improve our Website, services, and product experience;
d) Send order updates, offers, and marketing communications (only with your consent);
e) Analyze usage data to enhance website performance;
f) Prevent fraud, unauthorized transactions, and misuse;
g) Comply with legal and regulatory obligations.

We do not sell, rent, or trade your Personal Information to third parties.

5. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Recognize returning users;
Personalize website content;
Analyze traffic and performance.

You can manage or disable cookies through your browser settings. However, disabling them may limit some Website functionalities.

6. Advertising & Analytics

We may use tools such as Google Analytics, Meta Ads, or similar services to understand user behavior and optimize our ads. These tools collect anonymous usage data to help us serve relevant content and promotions.

No personally identifiable information is shared with these analytics providers.

7. Disclosure of Information

We may share your Personal Information:
a) With trusted service providers (payment gateways, delivery partners, analytics tools) who assist in our operations under strict confidentiality;
b) To comply with applicable laws, regulations, or court orders;
c) To protect our rights, users, or the public;
d) During a merger, acquisition, or restructuring, where data may be transferred under the same Policy terms.

8. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

While we implement industry-standard safeguards, you acknowledge that no system is completely secure. We will not be responsible for circumstances beyond our reasonable control, such as hacking or data theft caused by third parties.

9. Your Rights

You may access, modify, or delete your personal data by contacting us.
You can withdraw your consent at any time by emailing support@bold1.in (effective prospectively).
You may opt out of promotional emails by clicking the “unsubscribe” link in our communications.

10. Third-Party Links

Our Website may contain links to other websites such as payment gateways or courier tracking portals. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of each external website before using their services.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our internal practices.
The updated version will be posted on www.bold1.in with the revised “Effective Date.” Continued use of the Website implies your acceptance of the updated terms.

12. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact us at:

📧 Email: support@bold1.in
🌐 Website: www.bold1.in
🏢 Company Name: Bold1
🕘 Working Hours: 9:00 AM – 5:00 PM (IST), Monday to Saturday

13. Consent

By visiting www.bold1.in, registering an account, or making a purchase, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and processing of your data as described herein.